Privacy Policy

Introduction

Dove Wave, operated by Wuzhishan Yange Hong Technology Co., Ltd., is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.dovewave.hair or use our services. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

We collect various types of information in connection with the services we provide. This includes personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our products and services, participate in activities on our website, or otherwise contact us. The personal information we collect may include your name, email address, telephone number, company name, job title, postal address, and any other information you choose to provide. We also automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.

How We Use Your Information

We use the information we collect or receive for various purposes related to providing and improving our services. We process your personal information to fulfill and manage your orders, to facilitate account creation and authentication, to send you marketing and promotional communications with your consent, to respond to your inquiries and offer customer support, to protect our services and users from fraudulent or illegal activities, to comply with legal obligations, and to deliver targeted advertising to you. We may also use your information to analyze usage trends and preferences, to improve our website and services, to develop new products and features, to conduct research and analysis, to personalize your experience on our website, to monitor and analyze the effectiveness of our marketing campaigns, and to maintain the security and integrity of our systems. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Information Sharing and Disclosure

We may share your personal information with third parties in certain circumstances. We may share information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us. We may also share information with business partners to offer you certain products, services, or promotions. Additionally, we may disclose your information to comply with legal obligations, to respond to lawful requests from public authorities, to protect and defend our rights or property, to prevent or investigate possible wrongdoing in connection with our services, to protect the personal safety of users or the public, and to protect against legal liability. In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred to our successors or assigns. We may also share aggregated or de-identified information that cannot reasonably be used to identify you. We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection practices. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. We recommend that you use strong passwords and enable two-factor authentication where available. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at contact@dovewave.hair.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer need your personal information, we will securely delete or anonymize it. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the right to access your personal information and receive a copy of it, the right to request correction of inaccurate or incomplete personal information, the right to request deletion of your personal information under certain circumstances, the right to object to or restrict the processing of your personal information, the right to data portability, and the right to withdraw consent where we rely on consent as the legal basis for processing. To exercise these rights, please contact us at contact@dovewave.hair. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing your request, and certain information may be exempt from such requests under applicable law. We may also need to retain certain information for recordkeeping purposes or to complete transactions that you began prior to requesting a change or deletion.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files that are placed on your device when you visit a website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted or until they expire. We use cookies for various purposes, including to remember your preferences, to understand how you use our website, to improve our services, and to deliver relevant advertising. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. We also use web beacons, pixel tags, and other tracking technologies to collect information about your interactions with our emails and website.

Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of any link does not imply our endorsement of the linked site or service.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside China and choose to provide information to us, please note that we transfer the information, including personal information, to China and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the Last Updated date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at the following address. We are committed to resolving any complaints about our collection or use of your personal information in a timely and professional manner.